ROC SUP Co. is proud of our equipment and we will gladly stand up for the workmanship of our products.
All of our paddle boards come with a 1-year warranty that covers defects or flaws due to manufacturing or workmanship. The warranty does not cover accessories nor does it include damage caused by normal wear and tear, cuts, abrasions, scrapes, or damage resulting from improper use, treatment, or storage. Boards deemed defective and slated for replacement must either be decommissioned or returned before a refund or replacement can be issued. Please refer to the User Manual or get in contact for more information. Please contact us to initiate a claim; these are subject to our Return Policy and will be reviewed on a case by case basis.
Relief under this warranty is limited to the replacement or repair of defective materials or workmanship only. We shall not be held liable for incidental or consequential damage to personal property from, but not limited to, defective unit, improper use, abuse, accident, or neglect, etc. We shall not be responsible for any damage or loss other than for the product purchased. It is the customer’s responsibility to prevent misuse of the equipment and to replace parts when due to the natural course of wear and tear they must be replaced. No warranty will apply to items which have been used for purposes not intended, or which have been altered so as, in the manufacturer’s judgment, to affect adversely its performance. We are not able to warranty issues that have been modified or repaired without our discretion or direction. This warranty is for the original retail purchaser only, and cannot be transferred to used products. Renewed or refurbished items, Amazon Warehouse Deals, eBay, craigslist, Facebook marketplace, and other vendors of used products do not constitute a retail sale and these are not covered by the warranty.
We will accept returns on brand new, unused items within 30 days of the original purchase. This applies to both boards and accessories. Please contact us for return shipping information. The Customer will be responsible for return shipping fees. We apologize but we are not able to accept returns on items that are used; we appreciate your understanding.
ROC SUP Co. is happy to offer FREE standard shipping on our paddle boards to all customers living within the Continental US. We unfortunately are not able to offer international shipping or cover any costs, taxes, or fees associated with these kinds of shipments. We are working to expand our area covered by free shipping!
We do our best to provide delivery estimates for boards but please note that due to the present circumstances surrounding the COVID-19 situation that there are rare cases where delays may occur. We make every effort to expedite shipping and get you your board as fast as possible, but delivery times provided are an estimate and cannot be guaranteed.
Please feel free to contact us if you have any specific questions or requests. We appreciate your support and understanding and look forward to getting you on board with Team ROC!