Contact Us

Have Questions?

Have questions? Our experts are available from 9-5 PST M-F and are always happy to help.

  • Email Address

    help@rocpaddleboards.com

  • Phone Number

    509-593-8775

Frequently Asked Questions

If you’re finding that your paddle does not stay locked in place, it’s a simple fix with no tools necessary. When the clamp is in the unlocked (open) position, simply turn it in the clockwise direction to tighten the connection. It might feel like it catches on the plastic, but it is designed to do this so it does not spin freely. Gently spin the plastic clamp one full revolution to start and you’ll see that the screw causes the clamp to pinch more tightly on the paddle, locking the handle in place.

The pump will typically not show a pressure reading until approximately 5 PSI, although your board can look–and feel–full enough to stand on around 3 PSI. If you are pumping up the board and it looks inflated but is not reading a PSI value, just keep adding air! You cannot overinflate your board with the included manual hand pump so keep pumping and you will see that the gauge shows a reading as expected.

 

If air is coming through the valve area, not to worry–a simple tightening is all that is necessary. Using the valve wrench that was included with your package, gently tighten the valve by turning a quarter or half turn clockwise until the valve no longer spins. You may need to turn the valve more or less depending on how loose it is, but it should not take excessive force to do so. There is no glue or gasket at this part of the board, and air is held simply by forming a pinch seal between the inner and outer valve portions.

Your small permanent fins are meant to be pliable and occasionally they can become slightly deformed. Not to worry, the fin will naturally regain its shape over time and with use. If left in the sun for an hour, the fin should warm up and be easily flexed back to its original shape with no impact to performance or safety.

We recommend inflating your board to 12-15 PSI depending on rider height and weight as well as ambient temperature. On a hot sunny day, you may need slightly less air than on a colder day. If you stand on the board and the nose and tail are flat with the surface of the water, your board is properly inflated.

To deflate your board, simply press down on the valve stem and give it a gentle quarter turn in the clockwise direction; this will lock the stem in the open (down) position and you will hear air rushing out. Rolling or folding the board while the valve is open will help speed up the process. When you are done deflating, we recommend turning the valve stem in the opposite direction to close it (in the up position) so that it is ready for the next time you inflate. You do not need any extra tools or accessories to deflate your board.

Sorry to hear that! Unfortunately our warranty does not cover accessories, but you can always order replacement parts by visiting the Accessories page of our website at rocpaddleboards.com/shop

Of course! All of our boards are great for your two- or four-legged friends. From dogs and cats to squirrels and parrots, we love seeing riders of all types enjoy the water together on our inflatable paddle boards!

Our Scout and Alliance Series boards are the perfect companion for more gear-laden trips. Smaller items can be stowed safely under the cargo bungees at the front of the board, while larger extras like hard coolers can be securely bungeed to the D-rings around the main deck pad.

YES! All of our orders are processed as soon as they are received. We utilize various logistical access points across the country to ensure that you get your order as fast as possible.

The paddles are designed to float for a short period but not indefinitely; if you become separated from your paddle on the water, retrieve it as soon as possible. If it becomes waterlogged, simply disassemble the paddle into two pieces to empty out any water it may have taken on while floating.

We recommend storing your board in a cool, dry place out of direct sunlight. If you’re putting it away for the season, it is recommended to gently wash the board to remove any dirt or debris. A solution of dilute dish soap and warm water can be used to clean off any parts that have become dirty. Once clean and dry, roll the board as you typically would and store in a cool dry place.

 

Sometimes the shipping carrier has a slight delay in their system; if you received a confirmation of purchase, your order is processing and you will receive tracking information as soon as it is provided by the carrier. In some cases it can take a couple of days to get tracking information but rest assured that your order is processing and heading your way.

It is essential that you familiarize yourself with the local rules and regulations of your area prior to going out. In the United States, the US Coast Guard considers paddle boards as watercraft and thus requires that safety gear such as life jacket and signaling devices be carried while on the water.

We apologize but unfortunately at this time we do not have wholesale opportunities available.

Follow along with us @rocpaddleboards on instagram, facebook, or pinterest. Tag your next adventure with #rocpaddleboards — we love seeing all the awesome places people all over the globe are enjoying our boards! You could even win a new board or other cool stuff so be sure to follow along.

The convenience of our inflatable boards make them the perfect travel companions! Whether by plane, train, or automobile, you’ll love the portability of our boards. Pro tip: if flying with your kit, we suggest safely securing the straps and handles on your paddle board’s backpack so they do not get caught or damaged during baggage handling. We love seeing all the places people go all over the world with their paddle boards!

Absolutely! The versatility of our boards enable paddlers to enjoy the water with many different riding styles. Whether you like to sit, stand, kneel, or anything in between, our cushioned EVA deck foam pads provide long lasting comfort. Plus, with our optional Comfort Cushion Seat and Convertible Kayak Paddle, you can convert your Alliance HD or Scout Series board to a kayak!

Totally! Our boards are great for riding light waves when the swells start rising. Check out our social pages to follow some of the talented riders who make catching a wave look easy and fun!

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